Designing with words, for people
Language has always been my thing. For over a decade, I’ve helped companies solve problems with content and user-centered design. And I stay current on the latest technology— see my latest certification in Generative AI.
One of the most important things I’ve learned is that when someone uses your product, they’re starting a conversation. And helping companies speak with people is what I love to do.
My toolkit
🧐 User research
Research is the foundation and first step to ensure products deliver truly useful experiences. I define research goals and questions, select methods and create research plans with input from stakeholders to discover relevant data, pain points, opportunities, and mental models to bring back to the team.
🤖 Conversation design
Knowing how people use language to say what they need is critical to connecting with people. I leverage data and research to understand how people speak and what they want. Based on user needs, goals and brand identity, I create bot personas, bot content, style guides, and interaction flows.
✍️ Content design and strategy
I’m a content-first designer and a strategic storyteller. I collaborate to build structure for end-to-end experiences. This approach helps create information architecture using words and labels as guideposts, and write content that resonates and drives action along the way.